MyOperator

MyOperator is a cloud-based call management system that provides call optimization solutions for businesses. Being a SaaS product, it does not require any hardware or software installation. It provides a complete analytical report of all the calls received by your business, both department and user wise. This helps you analyze the call performance of your business and ensures that you do not miss any potential business call.

Below is a list of features that highlight how this is actually made possible:

IVR System

It projects your company as big and professional which in turn helps improve your brand value and recognition. It also extends the reach of your business 24*7 and routes calls to the right departments for a faster point resolution.

Cloud EPABX

It  doesn’t require any hardware or software installation. This thereby helps save installation and additional infrastructural costs required while scaling up. Also, it allows you to work anywhere and anytime.

Call tracking

All your phone calls, be it the ones you made, received or missed are tracked. This not only helps you upgrade your customers’ experience but also ensures that no prospect is lost.

Call recording

It helps in training your employees wherein they learn and understand real customer cases. It further helps improve business’ efficiency by giving an overall picture of how the organization is functioning both internally and externally.

Remarketing

It helps in retargeting those customers who showed interest in your website or product previously. Facebook and SMS remarketing are the ways that MyOperator offers to help you reconnect with your callers and repeat purchase.

Toll free number

Toll free numbers comprise an IVR that lets you stay available to your callers 24*7, routes all customer calls to the right department and enhances the brand image of your company.

Analytical reports

You get your callers list classified under new callers and returning callers. Also , the panel shows how much traffic comes from which region, peak time and days of business calls.Get reports of your business call traffic using SMS and emails.

Automated call system

It sends automated confirmation messages for online deliveries. It increases customer retention as they are made aware of every single step of the delivery process.

Extension number

Publish a single number with extensions and get in touch with more companies. Having multiple numbers will increase your cost.

Call masking

Customers are given a masked number of the sales agents and the agents’ private number remains hidden. It ensures their privacy.

Bulk SMS

Eased communication with customers as you can send SMS in bulk. It can be of any type transactional or promotional.

65% of businesses consider phone calls their most valuable and highest quality source of leads. The reason is simple. The value of a call is very important to any business. Because missing calls amount to losing prospects and hence losing out on business profits. Here is where the need to have an effective call management system comes into play.